Privacy Policy

Welcome to our online platform, operated by Pearl Gifts & Events. This privacy policy outlines how we collect, use, disclose, and protect information when you visit our site or use our services.

Information We Collect

We collect information you provide directly to us. This includes, but is not limited to, details you provide when you create an account, place an order, subscribe to our newsletter, request information, or contact customer support. The types of information you may provide include contact details, payment information, shipping address, billing address, and any other details you choose to share.

We also automatically collect certain information when you access and use our site. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, the dates and times of your visits, and other usage data. We may collect this information through cookies, web beacons, and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our site and services.
• Process and fulfill your orders and transactions.
• Manage your account and provide customer support.
• Communicate with you, including sending confirmations, updates, and administrative messages.
• Send you marketing communications, if you have opted in.
• Personalize your experience on our site.
• Analyze how you use our site to improve its functionality and performance.
• Protect the security and integrity of our site and prevent fraud.
• Comply with legal obligations.

Legal Basis for Processing Personal Data

If you are in the European Economic Area or Switzerland, we process your personal data based on various legal grounds under the General Data Protection Regulation (GDPR). These include:

• The processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request before entering into a contract (e.g., processing your order).
• The processing is based on your consent, which you may withdraw at any time.
• The processing is necessary for compliance with a legal obligation.
• The processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your fundamental rights and freedoms.

Sharing Your Information

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, data analysis, marketing assistance, and customer service. These service providers are obligated to protect your information and only use it for the purposes for which it was disclosed.

We may also disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may share information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others, including to prevent fraud or enforce our terms of service.

We do not sell your personal information to third parties.

Data Security

We implement reasonable technical and organisational measures designed to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your information, we will securely dispose of it in accordance with applicable laws and regulations.

Your Data Protection Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. If you are in the European Economic Area or Switzerland, you have rights under the GDPR, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate personal data.
• The right to request erasure of your personal data.
• The right to request restriction of processing of your personal data.
• The right to data portability.
• The right to object to the processing of your personal data.
• The right to withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to collect and use information about you. Cookies are small data files stored on your device that help us improve our site and your experience, see which areas and features of our site are popular, and count visits. You can typically remove or reject cookies through your browser settings.

Children's Privacy

Our online platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside UAE and choose to provide information to us, please note that we transfer the data, including personal data, to UAE and process it there. We will take appropriate steps to ensure that such transfers comply with applicable data protection laws.

Links to Other Websites

Our site may contain links to external websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our privacy policy periodically. We will post any changes on this page, and the revised policy will be effective when posted. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Pearl Gifts & Events

Vision Tower

Bay Avenue,

Level 15, Suite 1503,

Dubai, Dubai Emirate,

UAE,

UAE